Chapter 2: The Process of Interaction Design

Chapter Introduction | Web Resources | In-Depth Activity Comments | Teaching Materials

Secrets of Creative People by Yvonne Rogers, 2014 This short book summarises the findings from a two-year research project into creativity. It emphasises the importance of different perspectives to creativity and describes how successful creativity arises from sharing, constraining, narrating, connecting and even sparring with others. This site contains an online version of IDEO's method cards which illustrate different techniques for inspiring design, gaining insights into user's goals, and generating alternatives.

The process of Interaction Design

Some common pitfalls associated with the double diamond process are discussed at

While the benefits of the double diamond are highlighted at

Involving users and stakeholders

A series of short articles about involving stakeholders and users is available at This one considers when to involve users, while this one looks at how to involve stakeholders.

Patents and copyright for software

Legal frameworks vary around the world, but this short guide provides some useful tips for software patents considering US, Europe and the UK. Particular advice for UK software developers is here, and for US developers is here.

Agile methods and user-centred design

Scrum has become well known in Interaction design circles for its integration with UX design and user-centred design in general, but it still has challenges. This article by Nielsen Norman group explains why agile is not easy for UX.
An early discussion of the integration between eXtreme Programming (XP) and user-centred design is still available, and makes interesting reading – to see how far the debate has come. More about XP is available at Also see the Connextra case study on this site. Background information about agile methods more generally is at

Links provided in the book:

  • Google Design Sprint (p54): (scroll up the page to avoid the advert for the book)