Authors: Preece, Rogers & Sharp
Case Studies
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2 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Chapter Index
Observing Users


Chapter Introduction | Web Resources | Assignment Comments | Teaching Materials


CHARM: Ethnographic Methods
This site offers a classification and descriptions of some key techniques. It also provides a useful overview of different types of logging and links to a variety of logging tools here.

Some Techniques for Observing Users
This paper was published in 1992 and presents steps for doing observation. It is written by Kathleen Gomell of the Advanced Technology Group, Apple Computer Inc. This division of Apple Inc. no longer exists but it did much innovative work.

An Overview of Ethnography
This site provides a useful overview of ethnography written by Amy McCleverty, a graduate student at the University of Calgary. 

Usable Web: Log Analysis links
Keith Instone's site provides links to logging tools and articles about logging analysis.