5.1: Using the "Technology as Experience" framework
Overview
To show how the framework can be used to think about and inform design, we present two case studies. Both used it to guide their initial ideas for the design of two different websites: (i) an online fundraising site and (ii) a site that reviews men's clothing, intended to appeal to men who do not enjoy shopping.
The first was written by Heather Collins when she was a graduate student. She used primarily the sensory and compositional threads of the framework, leading to insights on how fundraising organizations can maximize their website to tell a compelling story to a potential donor that is balanced in content and emotion. Her design combines elements of storytelling, appropriate emotional triggers, and a welcoming atmosphere to encourage potential donors to act by making a donation, volunteering their time, telling their friends, or attending a related event. Through this process, the donor can create a meaningful connection to a cause or problem directly impacting their community. The personal connection makes the online donation experience pleasurable for the user.
The second was written by Aaron Loehrlein when he was a graduate student. He used all the threads to think about designing a website for a pleasurable experience for clothes shopping among men who ordinarily hate clothes shopping. Because the website is a consumer guide for men's clothes, and not a retail site, it encourages a more relaxed emotional interaction with its users. The website does not present clothes as part of a larger fashion trend, but describes how the clothes are likely to fit into the life of the wearer. The descriptions are meant to provide an entertaining, non-challenging experience by using simple, jargon-free language, familiar metaphors, and sarcastic humor that is never aimed at the wearer. He found the emotional and sensual threads to be particularly useful to design for this.
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