The following case studies show you different aspects of interaction design, as carried out in practice – both in research and in industry. They are summarised in the book, but here we present a more detailed description.

Each case study includes a downloadable pdf file, and a screen-readable version to be browsed online.

	5.1: Using the “Technology as Experience” framework To show how the framework can be used to think about and inform design, we present two case studies...
	6.1: Blind users experience the Internet Vanessa Evers and Hans Hillen from the University of Amsterdam discuss the redesign of a website’s information architecture to provide audio navigation to assist blind users...
	8.1: Using ethnographic data to understand Indian ATM usage This case study focuses on an investigation into the use of ATMs (Automated Teller Machines) in Mumbai, India...
	10.1: Universal Usability: Web Fun for Individuals with Down Syndrome Assadour Kirijian and Matthew Myers, from A.K.A. New Media Inc. in Toronto, Canada, usability consultants and specialists in Down Syndrome worked with individuals with Down Syndrome to create a set of online tools to help individuals with Down Syndrome learn and practice the basic skills required to use the Internet...
	10.2: Establishing Requirements for a mobile learning system MobiLearn was a European-funded research and development project that explored new ways of using mobile environments to meet the needs of learners working by themselves and with others.
	11.1: Supporting Collaboration for choosing Holidays The goal of the eSPACE project was to help agents and customers collaborate more effectively when developing complex, tailor-made products like round the world holidays, hi-fi systems, insurance portfolios, fitted kitchens, or digital TV packages.
	11.2: Paper Prototyping as a core tool in the design of Mobile phone user interfaces Paper prototyping is increasingly being used by cell phone companies as a core part of their design process.
	14.1: Communicability evaluation Clarisse de Souza (2005) and her colleagues have developed a theory of HCI—semiotic engineering—that provides a series of tools for HCI design and evaluation.
	14.2: Developing Cross-Cultural Children’s Book Communities The ‘International Children’s Digital Library’ (ICDL) is an online library for the world’s children developed by Allison Druin, Ben Bederson, Ann Weeks, and researchers from the University of Maryland.
	15.1 Using GOMS in the redesign of a phone-based response system Usability consultant Bill Killam and his colleagues worked with the US Internal Revenue Services (IRS) to evaluate and redesign the telephone response information system (TRIS).
	Using XP to develop context-sensitive adverts for the web. This case study focuses on the visual design of a context-sensitive advert for the Web.